best driving academy refund policy

Once you have been registered for a class you have up to 48 hours to request a refund.  After 48 hours we will accommodate you by offering  another class date or time.  We offer Morning, Evening and Weekend Classes. 

Private lessons are prepaid prior to the start of your lesson.  Students have 24 hours to cancel a private lesson request.  After 24 hours refunds will not be allowed. 

A $75.00 No Show fee will be charged for any BTW drive request missed, unless Best Driving Academy is notified by the student at least 48-hours in advance of the scheduled appointment. 

Administrative Processing Fee: $100.00

This fee is charged to process any cancelation request. 

Online Database Processing Fee: $50.00

This fee is charged to disenroll the student from the online database.

Request for student information: $25.00 

This fee is charged to students that have moved to another state or wish to have their information sent to another school.  The Administrative processing fee and online database cancelation fee will also apply.

Re-registration Fee: $100.00

Re-registration fee will apply if a student fails to complete the driver's education course during the class dates and times originally enrolled in.  This failure could be due to the following listed below: 

*Students who do not comply to MVA policy that if enrolled in the driver's education course students must attend all class dates and times.  If more than two days of online driver's education training is missed students will have to be registered into another class date and time. 

Re-Registration Fee: $100.00 

The driver's education program is 36 hours of training (30 hours driver's education training & 6 hours Behind the Wheel training).  Students must have the 36 hours completed in 12 months.  If a student fails to complete the 36 hours in 12 months the re-registration fee above will be charged.  

Student Records:

Best Driving Academy will maintain student records for 3 years. 

After 3 years student records will be purged from the Best Driving Academy database.  After 3 years if you have not completed the driver's education program students must go through the driver's education program again. 

Misconduct/Behavior Issues Policy: 

The following policy applies to any student that demonstrates disruptive behavior or who interferes with the classroom or online Drivers Education environment.

• First Offense: verbal warning to the student.

• Second Offense: Documentation of the offense, consultation with the student and parent/guardian.  If 18 or older consultation with the enrolled member and the owner Best Driving Academy.

• Third Offense: Student or member will be removed from the class.  Zero refund. 

Policy on Refunding to Credit Cards Used for Original Payment 

Goods and Services 2022 Compliance: Refunds will be made back to the credit card used. No cash refund if credit card was used for purchasing services. 

Customers for more information regarding refund policies and defending chargeback claims, please copy and paste into your browser the link below for Visa guidelines: usa.visa.com/content/dam/VCOM/download/merchants/dispute-management-guidelines-forvisa-merchants.pdf, and https://usa.visa.com/run-your-business/merchant-support/merchantdisputes.html 

For MasterCard see https://www.mastercard.us/en-us/about-mastercard/what-wedo/rules.html, https://globalrisk.mastercard.com/online_resource/dispute-resolutionmanagement/ Submission of any evidence in defense of a chargeback is no guarantee that merchant will prevail. 

For additional guidance see Visa on use of alternatives to refunding to Original Payment Method - https://usa.visa.com/dam/VCOM/global/supportlegal/documents/new-purchase-return-vbs-10-apr-17.pdf Policy on Refunding to Card Used for Original Payment – Goods and Services 4 merchant’s refund policy. In order to help defend against chargebacks when an alternative is used (e.g. gift cards, gift certificates, cash), merchant must obtain and retain, at a minimum, the following: 1) Documented proof of the alternative used with sufficient detail so that any reviewer would be able to determine that the alternative was for the previous purchase where the Original Payment Method was used; and 2) Documented proof that the cardholder agreed to accept the alternative in lieu of a credit back to the Original Payment Method. Note that alternatives to refunding the Original Payment Method cannot be initiated using your payments processing account. Notice Company’s Policy on Refunding to Card Used for Original Payment – Goods and Services is intended to provide requirements for executing refunds to the card used by customers at the time of the original payment that is subject to the refund; it is not intended to address all aspects of merchant-customer dispute resolution or chargeback defense. 

Please call if you have questions regarding the refund policy

(301) 885-0077